Terms

These terms are between you and the company that operates Snaglist at drumg3square.shop. That company's full name, its registered number, the part of the United Kingdom it is registered in and its registered office address are published on the legal information page.

By creating an account or using the service you agree to these terms. If you do not agree to them, please do not use the service.

You can reach us at support@drumg3square.shop or on +44 7400578832.

Snaglist produces a list for a new-home handover, organised by kind rather than by room, and puts first the things that get covered up and can therefore only be looked at now. It also tells you what angle to photograph each kind from and how to write down where something was.

It is not a survey and it is not an assessment of any property. It has not looked at anything, measured anything or inspected anything.

It judges nothing. It does not say that anything fails, falls short or must be put right; it cites no standard and gives no tolerance. Its wording is always that something is worth noting, and whether anything gets dealt with, and by whom, is between you and whoever handed you the keys.

It explains no warranty, reporting or complaints process, and it gives no time limit of any kind. Where it says something can only be looked at now, that is a physical matter — furniture covers it up, sealing needs rain to show — and has nothing whatever to do with any legal deadline, the existence and length of which it does not address at all.

It makes no structural or safety judgement. Cracks, settlement, load-bearing elements, electrical and gas matters should simply have their location noted, with the judgement left to a qualified person attending in person. Nothing on any list requires a ladder, a tool or opening anything.

It names no developer, contractor or development, offers no evaluation of any of them, and recommends no surveyor or solicitor.

It accepts no image uploads. Photographs you take stay on your own device.

You must be 18 or over to hold an account, because a subscription is a contract. The service is not aimed at children and no account is knowingly opened for anyone under 18.

You are responsible for keeping your sign-in details to yourself. One account is for one person; accounts are not to be shared, sold or transferred.

You may close your account at any time from the billing page.

Plans are Free, Handover and Property. Paid plans are subscriptions: they renew automatically for the same period at the same price until you cancel, and the amount, the period and the date of the next payment are shown to you on a screen of their own before you first pay.

An allowance is an amount of use included in your subscription. It is not money, not stored value, not redeemable for cash and not transferable. It resets at the start of each billing period and does not carry over.

There are no credit packs and no top-ups: an allowance cannot be bought on its own. If you use yours up before the period ends, the only route is a higher plan.

Cancelling stops the next payment. You keep access until the end of the period you have already paid for, and that period is not refunded in part.

The Digital Markets, Competition and Consumers Act 2024 introduces new rules for subscription contracts. Those rules are not yet in force — they are expected in spring 2027. We apply them now, voluntarily, because they are simply how a subscription ought to work. Specifically:

• Key pre-contract information — the amount, the period, the date of the next payment and how to cancel — is shown on a screen of its own before you pay.
• A reminder is sent by email before each renewal. It is a separate email and never carries marketing.
• There is a 14-day cooling-off period when you first subscribe.
• There is a further 14-day cooling-off period after each renewal.
• Cancelling is as easy as subscribing: it is done in your account, in the same number of steps, with nothing to ring and nobody to email first.

We do not pre-tick renewal boxes, we do not hide the cancellation route, we do not put steps in the way of cancelling, and no free plan turns into a paid one without you choosing it.

All prices are shown in United States dollars and include VAT at 20%. The currency is written out beside every price rather than left to a symbol.

Payment is taken by a third-party payment service chosen by the operator of this site. Your card details are entered with that service and are never sent to, seen by or stored on this site; the service is responsible for handling them to the Payment Card Industry Data Security Standard. This site is served over HTTPS throughout.

Major credit and debit cards are accepted. If a payment fails, access to paid features may be paused until it succeeds.

We do not run promotions, discounts or trials. If that ever changes, the conditions will be set out in full at the point you are asked to agree to them.

Nothing in these terms affects your statutory rights.

Under Part 1 Chapter 3 of the Consumer Rights Act 2015, digital content supplied to a consumer must be of satisfactory quality, fit for any particular purpose you made known, and as described. If it is not, you have a right to a repair or a replacement and, after that, to a price reduction. Section 47 of that Act means these rights cannot be excluded or restricted by any term of a contract, and nothing here attempts to.

The service is not supplied on an "as is" basis and no warranty is excluded here. What the notice on the service does is describe what it produces and what it does not decide — that is a description of the product, not an exclusion of your rights.

The list is built in your browser from a fixed table. Where a model is configured, its only job is to sort your sentence into the shape of a property; it never decides what goes on your list or in what order.

Counts are what a place of the shape you described would usually have. They will not always match your property. If your kitchen has eleven cupboard doors and the row says ten, walk the eleventh — the row is there to give you a rhythm, not to tell you what you own.

Three things the service cannot know at all: the actual condition of your property, how things are normally done where you are, and what your contract says.

You are responsible for what you do with the list. Nothing on it is advice.

The acceptable use policy forms part of these terms. In particular, output from this service may not be used in a public review, a complaint, a negotiation, or as evidence in any dispute, arbitration or court proceedings.

The service is not to be used for medical, legal, financial, safety, employment, credit, housing or judicial decisions.

We may suspend or close an account that is being used in breach of these terms or of the acceptable use policy. Where we do, we will say why, and any unused paid period will be refunded unless the breach was deliberate.

We own the service, its wording, its design and the table the lists are built from.

The list produced for you, and anything you write into it, is yours. You may print it, keep it and share it with whoever handed you the keys, subject to the acceptable use policy.

Snaglist is a trading name and is not the name of the company that operates the site.

We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill.

We are not responsible for loss that was not foreseeable, for loss arising from your use of the list for a purpose it is not for, or for business losses — the service is supplied for personal use.

We do not limit our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

These terms are governed by the law of Scotland. You and we agree to the non-exclusive jurisdiction of the Scottish courts.

Nothing in this clause removes any right you have to bring proceedings in the country where you live, or to rely on the mandatory consumer-protection rules of that country.

Under the Prescription and Limitation (Scotland) Act 1973, a claim arising from these terms must generally be brought within five years. In England and Wales the equivalent period is six years.

This is the period in which you can bring a claim. It is not a warranty period, and it is not a limit on how long we are responsible for the service.

This period concerns your subscription to this service and nothing else. It has no bearing whatever on your property, on anything on your list, or on any period that may or may not apply to the handover of a home — none of which is something this service addresses.

Please write to support@drumg3square.shop or ring +44 7400578832 first. Most things are sorted out that way, and quickly.

If you live in Scotland and your claim is for £5,000 or less, you may be able to use Simple Procedure in the Sheriff Court. It is designed to be used without a solicitor.

There is no arbitration clause in these terms. Nothing here requires you to give up the right to go to court.

We have not signed up to any alternative dispute resolution scheme, and we say so plainly rather than leaving it to be guessed at.

If you live in Scotland, free advice is available from consumeradvice.scot, which is run by Advice Direct Scotland and funded by the Scottish Government. That service is available to Scottish residents only.

If you live outside Scotland, you can contact the consumer advice body in your own country. Wherever you live, the mandatory consumer-protection rules of your country of residence continue to apply to you.

Consumer Scotland is the statutory body representing consumers in Scotland. Trading Standards Scotland handles enforcement. Complaints about how personal data is handled go to the Information Commissioner's Office.

If we change these terms in a way that affects you, we will tell registered users by email at least 30 days before the change takes effect, and the date at the top of this page will change.

If you do not want to accept a change, you can cancel before it takes effect and you will be refunded for any part of a period you have paid for and will not now use.